Help Center & Answers
Frequently Asked Questions
Comprehensive information on wheelchair types, vehicle compatibility, tariffs, safety equipment, and booking coordination.
Fleet & Equipment
Vehicles, Ramps & Hydraulic Lifts
Everything you need to know about wheelchair sizing, vehicle clearance, and securement hardware.
Our commercial rear hydraulic lifts are engineered and certified to lift up to 350 kg (combined weight of passenger and heavy motorized wheelchair or scooter). For lighter manual chairs, our low-angle aluminum ramps support up to 300 kg distributed load.
No! The entire purpose of CareWAV is zero transfer. You roll smoothly onto the hydraulic platform or ramp, enter the cabin, and remain comfortably seated in your own chair throughout the entire journey.
We use ISO 10542 crash-tested 4-point Q’Straint floor retractors. Two front and two rear heavy-duty steel tensioners lock the wheelchair frame directly to the vehicle chassis rails. An integrated 3-point lap and shoulder seatbelt protects the passenger.
Yes. Our cabs accommodate all standard electric wheelchairs (front-wheel, mid-wheel, and rear-wheel drive) with sealed lead-acid, gel, or lithium-ion batteries. Our cabin ceilings feature extra headroom (1550 mm) so tall passengers sit upright comfortably.
Booking Process
Manual Dispatch, Hours & Cancellations
How our 4-channel booking enquiry system works and our fair, customer-first policies.
When you submit an enquiry via our web form, WhatsApp, phone call, or SMS, our on-call Bengaluru dispatch controller personally reviews your route, wheelchair dimensions, and passenger assistance requirements. We phone you within 15 minutes to verify vehicle availability and confirm the booking.
For intra-city hospital and OPD visits, we recommend booking at least 2 hours in advance. For Kempegowda Airport (BLR) or outstation Karnataka travel, 12 to 24 hours advance notice is recommended to ensure vehicle assignment and pre-trip ramp inspection.
Our dispatch desk and fleet operate 24 hours a day, 7 days a week across Bengaluru, including emergency hospital discharges and late-night BLR airport arrivals.
Yes. If your hospital appointment changes or doctor reschedules, simply WhatsApp or call our dispatch desk. We accommodate rescheduling with zero penalty if notified at least 2 hours before the scheduled pickup time.
Healthcare & Escorts
Hospital Transfers, Escorts & Scope
Dialysis scheduling, accompanying family members, medical luggage, and emergency boundaries.
Yes! We provide structured weekly recurring packages (e.g. Mon-Wed-Fri or Tue-Thu-Sat shifts) for dialysis patients visiting Manipal, Apollo, Fortis, Aster, and Narayana Health. A dedicated driver is assigned to ensure consistency and familiar care.
Depending on the vehicle assigned, our cabs accommodate 1 to 2 wheelchair users plus 2 to 4 accompanying family members, escorts, or medical attendants at no extra charge.
Yes. Our spacious cabins have designated secure storage areas for passenger-owned portable oxygen concentrators, nebulizers, folding walkers, and medical carry-on bags.
No. CareWAV is a scheduled non-emergency assisted passenger transportation service. We do not provide acute clinical life support, sirens, or paramedic attendants. For life-threatening emergencies, call 108.
Still Have Questions?
Our Bengaluru dispatch controllers are on duty 24/7. Call or message us directly on WhatsApp for real-time assistance.